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How We Helped TrueNorth Systems Launch a Scalable SaaS Logistics Platform

  • Writer: Maulik Vora
    Maulik Vora
  • Aug 12, 2025
  • 2 min read

Updated: Aug 26, 2025

Client Name / Industry:

TrueNorth Systems | Logistics & Supply Chain Management (Disclaimer - The name TrueNorth Systems is a placeholder as there is an NDA signed between both parties.)

One-Line Summary:

"Increased operational efficiency by 65% with a cloud-native SaaS logistics solution."

Key Results:

⏱ Time Saved: 50% reduction in manual operations through automation 💰 Cost Reduced: 35% lower IT maintenance costs by shifting to a SaaS platform 📈 Performance Improved: 70% faster service delivery and client onboarding



2. Our Client

TrueNorth Systems is a mid-sized technology-driven logistics and supply chain management company. They focus on providing transportation, freight brokerage, and warehousing services for various industries, including healthcare, manufacturing, and retail. The company serves regional and national clients and needed a modern technology solution to stay competitive.

Core Challenge: Managing operations with fragmented legacy systems led to inefficiencies, slow client onboarding, and higher operational costs.



3. The Challenge

TrueNorth Systems faced several operational hurdles:

  • Outdated legacy software with poor integration capabilities

  • Manual data entry causing errors and delays

  • Difficulty scaling operations with growing customer demand

  • Limited real-time visibility into logistics processes

They approached us to create a scalable, centralized SaaS platform that could automate workflows, optimize performance, and improve customer satisfaction.



4. The Solution

We built a custom cloud-based SaaS logistics management system that centralized operations, streamlined workflows, and improved client interaction.

Key Deliverables:

  • Custom web application with real-time shipment tracking

  • Automated order processing and billing workflows

  • Integrated customer and partner portals

  • Role-based access control and security features

  • Advanced reporting dashboards and analytics



5. The Impact / Results

After implementation:

  • Operational Efficiency: 50% faster task execution with automated workflows

  • Cost Savings: Reduced reliance on third-party software, cutting costs by 35%

  • Customer Experience: 70% quicker onboarding, boosting client satisfaction scores

Before vs After:

Area

Before

After

Order Processing

Manual, Error-Prone

Automated, Error-Free

Client Onboarding

2-3 Weeks

5-7 Days

Reporting

Monthly manual reports

Real-Time Dashboards



6. Visuals / Screenshots / Demo Links

(Sample Visual Concepts)

  • Shipment Tracking Dashboard Screenshot

  • Customer Portal Interface Screenshot

  • Real-Time Analytics & Reports Screenshot

(Due to NDA, actual screenshots are confidential.)



7. What Made It Work

Key Strategies:

  • Deep collaboration with client’s internal IT and operations team

  • Agile development approach with frequent iterations and feedback

  • Focus on scalability and security from day one

  • Proactive risk management and contingency planning



8. Tech Stack Used

  • Frontend: React.js

  • Backend: Node.js, Express.js

  • Database: MongoDB

  • Cloud/Infra: AWS (EC2, S3, RDS), Docker, Kubernetes

  • APIs: RESTful APIs for client integrations



9. Client Testimonial

"The team at Code Space Techlabs completely transformed our operations. The SaaS platform has made us faster, smarter, and more customer-focused. Couldn’t have asked for a better partner!" – Director of Operations, TrueNorth Systems

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